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More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
CHANGES BY THE COMPANY
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.
DATA PROTECTION (Organic Law 15/1999 of 13th December )
In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.
This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website? When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.
When do we collect information? We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.
How do we use your information? We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To improve our website in order to better serve you. • To quickly process your transactions. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions. • Process reservations and to send information and updates pertaining to orders • We may also send you additional information related to your product and/or service.
How do we protect visitor information? Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.
Third Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Third party links At this time, we do not include or offer third party products or services on our website.
Questions If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.
At the Serenia House, you'll get to capture the classic experience of living in Funchal's downtown area. Everything is a walk away but, your immediate surroundings are quiet and, well, serene.
Stay with us if you're looking to immerse yourself in the hustle and bustle of Funchal, while being able to rest to your fullest in the quietness of this 2-bedroom house, furnished to modern standards and with everything you'll need for your next adventure in Madeira!
Let's head right into the Serenia House, starting off with the living room, where you can relax with some friends or by your lonesome, always at the right temperature, courtesy of the AC unit in the room.
Go down the stairs right across the living room and you'll find yourself in the kitchen, with a kitchen table that sits four, a combination refrigerator, an induction hob, an oven, a microwave and a Delta coffee pod machine.
After preparing your meal, you can go back up the stairs and then up again to the covered seating area with a view, so you can take in your surroundings while enjoying your favorite meal.
And after the hearty meal you've just had, following an entire day's worth of exploring everything Madeira has to offer, you're set to cruise for a snooze, and what better than to get some rest in one of Serenia's bedrooms, in the comfort of modern décor and furnishings, cradled by the quietness of the area.
There are also two bathrooms with walk-in showers, and a mudroom where you can stow away your boots after hiking around Madeira's levada walks.